Refund policy

Last Updated: October 17, 2025

At Heal Baby Care, we understand that shopping for your little one online can sometimes be uncertain — and occasionally, a product may not be the perfect fit. That’s why we’ve made our return and refund process simple, fair, and transparent.

We’re here to make sure every parent feels confident and supported with every purchase.

1. 7-Day Return Window

You have 7 days from the date of delivery to request a return.
This allows you time to inspect the product and ensure it’s perfect for your baby.

Why it matters:
A short return window helps us maintain hygiene and ensure products remain fresh, clean, and safe for other parents.

2. How to Start Your Return

Before sending anything back, please contact our support team at:
📧 healbabycare@gmail.com

Include the following details in your email:

• Your order number

• Your name

• The product name or SKU

• The reason for return

Our team will review your request and guide you step-by-step through the return process.

3. Return Eligibility

To be eligible for a refund or replacement, your item must be:

• Unused — not washed, opened, or worn.

• In original packaging — all tags, labels, boxes, and protective wraps intact.

• In the same condition as when received.

For baby care products, hygiene is our top priority. Any items that appear used or tampered with cannot be accepted for return.

4. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Used, washed, or opened baby products

• Items without original packaging or missing parts

• Personalized or custom-made items

• Products marked “Non-returnable” or “Final Sale” on the product page

5. Shipping the Return

Once your return is approved, we’ll share:

• The return address

• A Return Authorization Number (RAN)

• Instructions on packaging and courier preferences

Please follow these instructions carefully — it helps us identify and process your return faster.

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

6. Refund Process

Once we receive your returned product, our team will inspect it to ensure it meets all return conditions.

• Inspection may take 2–4 business days after the package arrives.

• Once approved, your refund will be initiated to your original payment method.

7. Refund Timeline

Refunds typically take 5–10 business days to reflect in your account, depending on your payment provider or bank.
If you haven’t received your refund after 10 days, please contact us at healbabycare@gmail.com with your order details.

8. Damaged, Defective, or Wrong Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
Email us photos or videos showing:

• The damaged product

• The outer packaging

• The shipping label

We’ll review your case and arrange a replacement or full refund as quickly as possible.

9. Exchange Policy

At this time, we do not offer direct product exchanges.
If you’d like a different product, please initiate a return for the current item (if eligible) and place a new order for the desired product.

10. Our Promise to You

At Heal Baby Care, we care about parents just as much as we care about babies.
Our return and refund process is designed to be:

• Simple – Easy steps and clear communication.

• Fair – We evaluate every request with understanding.

• Safe – Hygiene and safety are always top priorities.

If you ever need help, our friendly team is here for you.
📧 healbabycare@gmail.com