Shipping policy

Last Updated: October 17, 2025

At Heal Baby Care, we’re dedicated to delivering your baby’s essentials with love, care, and reliability. Every order is handled with the same attention we’d give to our own little ones — safe, quick, and transparent from our doorstep to yours.

1. Order Processing Time

All confirmed orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays).
Once your order is processed, you’ll receive an email confirmation with your tracking details.
Orders placed after 5 PM or on weekends will be processed the next business day.

Note: During special launches, festivals, or sales, processing may take an additional 1–2 days due to high demand — but we’ll always keep you informed.

2. Shipping Time & Delivery

We partner with trusted courier services to ensure safe and timely delivery across India.

Metro Cities: 3–5 business days
Tier 2 & Tier 3 Cities: 5–7 business days
Remote or Rural Areas: 7–10 business days

You’ll receive regular updates via email or SMS once your order has been shipped.

3. Shipping Charges

Free Shipping: Available on all orders above ₹999.
Standard Shipping Fee: ₹60 for orders below ₹999.
Shipping costs (if applicable) are clearly displayed at checkout before payment.

4. Order Tracking

After dispatch, you’ll receive a tracking link via email or WhatsApp.
You can use this link anytime to track your order’s journey until it reaches you.

If you haven’t received your tracking details within 3 business days of placing your order, please contact us at healbabycare@gmail.com.

5. Address Accuracy

Please ensure your shipping address, phone number, and pin code are correct when placing the order.
Heal Baby Care is not responsible for failed deliveries due to incorrect or incomplete addresses.

If you notice an error, contact us within 12 hours of placing your order — we’ll do our best to update it before dispatch.

6. Delays Beyond Our Control

We work hard to deliver on time, but sometimes delays may occur due to:

Unforeseen courier issues
Natural calamities, strikes, or local lockdowns
Inaccurate shipping information

In such cases, we’ll notify you via email or phone and track the issue with our logistics partners promptly.

7. Damaged or Missing Packages

If your order arrives damaged, tampered, or incomplete, please:

Take clear photos/videos of the package.
Email them to healbabycare@gmail.com within 48 hours of delivery.

We’ll investigate and resolve the issue through a replacement or refund as per our Return & Refund Policy.

8. International Shipping

Currently, we do not offer international shipping.
We’re working towards expanding globally soon — stay tuned via our newsletter for updates!

9. Contact Us

For any questions about shipping, delivery times, or tracking, please reach out to us at:
📧 healbabycare@gmail.com
🕒 Customer Support: Monday–Saturday | 10 AM – 6 PM

Our Promise

At Heal Baby Care, we’re parents too — we understand the excitement (and urgency!) of receiving your baby’s essentials. That’s why every order is packed with care, shipped with love, and delivered with complete transparency.